Return and Exchange Policy
Return or Exchange Policy
- We Have a 5 day Return Policy.
- You may initiate the request for replacement of the Product within 5 days from the time the Product(s) is delivered to you.
- Orders Will Be Delivered Within one day.
- Product is received in a physical damaged condition, to be reported to us within 24 hours of delivery Like Earbuds, Neckbands, Bluetooth Speakers.
- Product is defective or is not in working condition.
- Product or parts of the Product or accessory is missing, to be reported to us within 24 hours of delivery
- You shall keep the Products in its unused, original condition, along with the original invoice/ sale receipt, brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful replacement pick-up. We would accept the request for replacement of such Product subject to the terms of this Policy.
- Your replacement will be processed only when the conditions as may be stipulated by us are fulfilled at the time of replacement of such Products, such as the Product to be replaced being provided to us in original condition along with the price tag intact including original packaging of the Product, the serial number/ bar code of the Product matches our records, if Product(s) bought as a combo then Product(s) sent for replacement to be as a complete combo, the brand outer packaging of the Product and all accessories therein shall be intact, no damage having occurred post-delivery of the Product while in your possession etc.
- You agree that we will not replace any Product: (i) if you have placed the order for a wrong Product model, colour or incorrect Product, (ii) if the Product belongs to non-replacement Product category (iii) if you fail to request replacement/register a complaint in relation to a damaged, defective or inaccurate Product within the Replacement Period (iv) if products like Mobiles, tablets, laptops are found activated during investigation. Any damage to the Product caused by your improper use of the Product, or any modification or change to the Product by you the User or a third party or any depreciation in the value for other reasons will not be deem such Product a damaged, defective or inaccurate Product and will not be considered a quality problem. Any decision by us in this regard shall be final and binding.
- You should raise a replacement request at 7892859966 or XLelaShopping@gmail.com to get a Replacement Authorization code for any of the eligible reasons. Once we receive your replacement request, we may schedule an engineer call or visit to assess the issue reported. Basis the engineer’s technical report a resolution for replacement will be offered. If the replacement request is approved, we will acknowledge your request for return via an email containing Product details, pickup details and Replacement Authorization Code. Our reverse-logistics partner will get in touch with you after Replacement Authorisation code is created in order to collect the approved Product for replacement. Please ensure to collect the manifest copy from the logistic partner while handing over the Product. The manifest copy will be your reference to track the return order for replacement in transit and claim for any losses in transit. Once the returned Product has been received by us for replacement, replacement Product will be shipped to your address entered on the original order.
Contact Us
If you have any questions about this Privacy Policy, You can contact us:
- Email: xlelashopping@gmail.com
- Call +917892859966